Improving Patient Satisfaction through Training and Development Interventions

Improving Patient Satisfaction Through Total Knee Arthroplasty Design

Improving Patient Experiences and Outcomes Through Personal Care Aide Training

Introduction The rapidly aging US population is resulting in major challenges including delivering quality care at lower costs in the face of a critical health-care workforce shortage. The movement toward home care has dramatically increased the need for qualified, paid personal care aides (PCAs). Adequate PCA training that focuses on skills for person-centered, at home support is an imperative...

Improving Employee Satisfaction Priority through Performance Control Matrix

The study addresses Performance Control Matrix (PCM) to determine service quality items of priority for improvement. Most businesses focus on customer satisfaction when undertaking surveys of satisfaction and dissatisfaction, while generally neglecting employee satisfaction. Therefore, this study develops an integrated model to improve service quality in Taiwanese finance industry employees. A ...

Improving patient satisfaction in glaucoma care

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Improving IT Acceptance through Training

Theoretical frameworks such as the Technology Acceptance Model, identify a few aspects/antecedents that influence Information technology (IT) acceptance in organizations. Applying these models, research studies were conducted that identify a host of factors impacting these key antecedents of IT acceptance. The results from this research have not been synthesized to determine factors that repeat...